Troubleshooting

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Compatibility

KScan3D is only compatible with Windows 8/8.1 and Windows 7.

To run KScan3D on a Mac, use Windows installed via Boot Camp. KScan3D may be unstable if run through a virtual machine such as Parallels.

KScan3D requires .NET 4.5.

The Kinect For Windows V2 SDK is only compatible with Windows 8/8.1.

Installation

Be sure there are no Windows security settings and/or anti-virus software settings prohibiting KScan3D from installing or functioning properly.

During the installation process, be sure to select "install anyway" when Windows states that it can't identify the publisher of the drivers.

Sensor / Driver Issues

Be sure there are no Windows security settings and/or anti-virus software settings prohibiting the sensor from functioning properly.

Sometimes Windows will recognize the sensor -- or re-recognize the sensor, in cases where the sensor was previously working -- if you unplug then reconnect the USB cable.

Other USB devices may affect the sensor's performance and/or ability to work. If this is the case, you may need to switch USB ports, disconnect other devices, and/or add an additional USB port to your computer.

If using a Kinect for Xbox 360, be sure you are using the USB / wall outlet adapter. Some Kinect for Xbox 360 sensors do not ship with this adapter, so it must be purchased separately.

If using a Kinect, be sure the adapter is plugged into a wall outlet.

If multiple sensors are connected to your computer and one or more of the sensors is not working properly, you will not be able to scan. Either fix the sensor connection issue(s) or disconnect the sensors that are not working.

If you are unable to scan and you have modified any of the Advanced Settings, you may need to select the "Restore Defaults" button on the Settings tab to reset all settings before you can perform a scan.

You may also need to close KScan3D, delete the folders in "My Documents > KScan3D > Calibrations", and restart KScan3D.

If KScan3D displays sensor-related errors such as "Scanner1 is not connected" or "Could not connect to OpenNI scanner", these are typically driver-related issues. Try using the Device Switcher app to unload other installed drivers and load KScan3D drivers. Rebooting your computer after switching drivers may help.

If KScan3D fails to launch or run properly and you have no need for other sensor-based drivers that may be present on your computer, you may want to do a full uninstall and reinstall. Follow these steps:

  1. Uninstall KScan3D.
  2. Go to Control Panel -> Uninstall Programs and uninstall every sensor-based driver listed (PrimeSense, OpenNI, Kinect for Windows/NUI, and/or libfreenect).
  3. Reboot your computer (this is an important step, as it should fully clear your computer's memory of previously installed drivers).
  4. Reinstall KScan3D (be sure you download the latest version: http://www.kscan3d.com/download/ ).
  5. Reboot your computer again.
  6. Plug in your sensor and wait for the confirmation pop-up to say that your device is ready to be used.
  7. Launch KScan3D.




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